Frequently Asked Questions

Who can buy in wholesale distribution?

DistribuciónMayorista.Online is a store for professionals, companies and individuals. 

What kind of companies or freelancers can buy from Wholesale Distribution?

Any company or freelancer engaged in the retail or wholesale of any of our products:

  • Professionals in the vending sector
  • Tobacconists
  • Sex shops
  • Grow shops
  • Catering
  • Service areas and gas stations
  • Impulse stores

How do I buy from your store?

If you are a freelancer, company or individual and you are not yet a customer, you must follow these simple steps:

  • 1.- Register and provide us with your data
  • 2.- We will send you an email confirming that your account is active*.
  • 3.- 
  • You can now buy through the online store
  • If you want to read a small guide to help you with your purchase follow this link: ASSISTANCE IN PURCHASING

* If you are an International customer we will proceed to manual activation, our team will validate your data before activation.

What are the shipping costs?

We work with different carriers, the shipping costs are calculated depending on the distance, weight and dimensions of your order, you can check the shipping costs for each area by following this link: SHIPPING COSTS

When will I receive my order?

Processing and shipping:

Orders paid by credit card are processed and shipped the same day, with the deadline for shipments being 12:00 noon, after that time the order is prepared for shipment the next day.

If you choose to pay by bank transfer, we must verify the payment before proceeding to process and ship your order, which may take a few days depending on the bank from which the transfer is made, but if you send us the proof of the transfer by email, it will be prepared and shipped the same day.

Transportation and delivery:

Orders are delivered in a estimated time of 24 to 72h from the departure from our warehouse depending on the shipping agency you choose, this period may vary due to various factors beyond our control such as weekends, national or local holidays, adverse weather conditions and other causes of force majeure.

Where are the products you sell from?

The vast majority of the products we market are produced in the EU. Only in some cases it is necessary to import products from other countries to meet the demand while maintaining the best price available on the market. In the latter cases we use stickers with the translations of the ingredients, thus complying with the regulations in force in each country.

What happens if a product breaks or my order is not correct?

We enclose with each order a return and claims form to facilitate the procedures in case of any incident with your order. You only have to fill it out in detail and send it to us by email. We also send you by email a delivery note with all your products so you can easily check the status of your goods at the time of delivery.

WARNING: In case your order is by pallet, you should check it before signing the delivery note in case there is any incidence, otherwise we cannot assume the cost of missing or damaged products.

What are the expiration dates of the products?

We have a wide variety of products, with different expiration dates. We always send the products with a minimum of two months to expiration date, except for some products specified in the online store that only have a one month expiration date.

In some cases, batches containing products with shorter expiration dates are offered, in which case customers are previously informed of the date in the product's online file. These lots are offered at special prices.

To which countries do you ship your products?

We ship our products to any EU country. In the case of España, Portugal y Francia, the site calculates the costs automatically when you place your order, but you can also check the shipping costs directly by following this link: SHIPPING COSTS

For the rest of the EU countries for the moment it is necessary that you ask us for a personalized quotation through our contact form which you can access following this link: CONTACT

I still have some questions, how can I contact you to ask you?

You can contact us:

By phone: 900 820 056 (free phone number)

By Whatsapp: 699 906 273

By email: clientes@distribucionmayorista.online



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