Delivery conditions
The carrier companies that Distribución Mayorista works with always provide estimated delivery times. Within Spain, parcel carriers deliver within an estimated 24–72 business hours, while pallet carriers work with estimated delivery times of 48–96 business hours. In all cases, timeframes are counted from the moment the order leaves our facilities. Carriers do not ship or deliver orders on weekends or public holidays; please take this into account at the time of purchase.
International shipments have an estimated delivery time of between 2 and 6 business days, depending on the carrier, the order volume, and the destination.
Distribución Mayorista cannot guarantee deliveries at specific times, as this depends exclusively on the carrier. However, there is an “observations” box when placing your order where you can specify preferred delivery or contact times. Please note that we cannot require the carrier to call the customer by phone before delivery; nevertheless, we always provide contact details to arrange delivery whenever possible.
National and international delivery times may be affected during seasonal periods such as Christmas, summer holidays, etc., due to the increased workload for carriers during these periods.
For domestic deliveries, if the customer is not at the delivery address, the carrier will make another attempt; if the order still cannot be delivered, the customer must collect the parcel from the corresponding carrier depot or pay for a third attempt.
For international deliveries, if the customer does not specify delivery hours and the premises are closed and/or there is no one at the delivery address, the customer must bear the cost of the surcharge for failed delivery.
If an order has been shipped and the customer later requests a change of delivery address, the customer must pay the relocation cost applied by the carrier. To do so, the customer must request the change by email and we will send the pro forma invoice for payment.
Carriers will unload orders (pallets and boxes) from the truck at the chosen delivery address, but they are not required to handle or move the order to any location that cannot be accessed with a pallet truck or where barriers restrict access.
If a customer benefits from the free shipping offered by Distribución Mayorista, they may not return the order due to late delivery or disagreement with the carrier’s delivery conditions; in such cases, an incident must be processed.
If the order is refused, the customer must bear the transport and handling/management costs generated, the latter being equivalent to 5% of the order amount.
About our shipments
Distribución Mayorista informs its customers that, even if shipping is completely free, regardless of whether there is a promotion, the minimum purchase order is €70 excluding taxes.
Shipping costs for our orders are free, except for orders shipped to the Balearic Islands and sandwich orders. In these cases, our online store will automatically indicate the shipping cost, which varies depending on weight, volume, and province. The shipping amount is always shown before payment.
Shipments are handled through different carrier companies. Distribución Mayorista makes the final decision on which carrier is used for an order based on its weight, volume, destination and/or logistics.
Our refrigerated products
Our company limits refrigerated transport shipments to products included in the refrigerated food category (sandwiches). Therefore, we are not responsible for possible deterioration that some temperature-sensitive products may suffer due to the climate of each area, as they leave our facilities in perfect condition.
Distribución Mayorista works with a refrigerated transport carrier, SEUR, with a 24-hour delivery time. In these cases, shipping charges are always applied, even if there is a free-shipping promotion. Refrigerated food is shipped only within the peninsula, both in Spain and Portugal.
Sandwich orders must be placed on Mondays and Wednesdays before 8:00 a.m. This way we guarantee the longest possible expiry date.
Expiry dates
We guarantee a minimum of 2 months’ shelf life on our products. If a product has a shorter expiry date, this will be indicated in the product information so the customer can decide whether to purchase it. Returns are not accepted for products with published expiry dates. These products can also be found in the “Offers” “Near-expiry consumption” section.
Please note that for some products, for example bakery items, we only guarantee the expiry date recommended by the manufacturer. In these cases, the guaranteed timeframe will be stated in the product description. Due to the short shelf life of these products, returns are not accepted.
In case of an incident
Upon receiving your order, it is MANDATORY to record the incident on the carrier’s delivery note as “Goods handled” or “Goods damaged”.
If, on the other hand, the customer or the recipient signs “accepted” or “pending review”, neither the carriers nor Distribución Mayorista can be held responsible for the incident, as it is ESSENTIAL that it is recorded on the proof of delivery. We remind our customers that the claim period is 24 hours after receiving the order and you have 7 calendar days to deliver the goods to our facilities, following acceptance of the return by our customer service team.
Incidents are processed only via our email clientes@distribucionmayorista.online, stating the order reference, attaching photos showing how the goods were received specifically of the pallet or boxes, as well as the damaged units where the quantity and damage can be seen, plus a list detailing the quantities and names of the items being claimed. Additionally, if you received the order by parcel service, you must attach photos of the carrier label and the boxes.
In case of missing goods, you must specifically state the missing units and the item. This is the only way Distribución Mayorista can claim the shortage and/or breakage from the carrier company; if these conditions are not met, the carrier does not accept claims.
At Distribución Mayorista, we do everything in our power to ensure customers receive their orders as soon as possible; we will manage all claims and follow-ups with carriers and keep our customers informed.
If a claim is opened for damaged items, it is necessary to keep the goods until the claim process is completed, as the transport company may request their collection. If the items are discarded, the claim cannot be processed.
International customers
If you are in any country of the European Union, you can shop in our store provided you have a company or you are self-employed registered as an intra-community operator. When you register on our website, we will request intra-community documentation. Once this information is verified, we will activate your account and you will be able to place your first order.
Returns
For returns of goods, the customer has 24 hours from receipt of the order to notify Distribución Mayorista of any error or damage to the goods.
The only way to request a return is by email to clientes@distribucionmayorista.online, stating the order reference, attaching photos of the item to be returned, and explaining the reason for the return.
It is essential that items to be returned are complete and in perfect condition, with packaging unopened and with the total number of units advertised on our website.
If the reason for the return is that an item is defective or does not correspond to what was ordered, Distribución Mayorista will cover the return costs; if the return is not attributable to our company, the customer must bear the costs generated by the return.
Returns of products due to poor sales rotation by the customer are not accepted due to hygiene and health regulations.
Under no circumstances can Distribución Mayorista accept returns of products with special offers such as “Vending Offers” or “Near-expiry date”.
Order cancellation
To cancel an order, several conditions must be considered: if the customer cancels the order before it enters preparation, the full amount will be refunded; if the order is in “Preparation in progress”, 5% of the order value will be deducted as handling/management costs; and if the order is in “Pending collection by the carrier” or “Shipped”, the customer must bear 5% of the total order value plus the transport costs generated by shipping and the return of the order to our facilities.
Refunds will be made within 7–15 business days.
For the resolution of any dispute arising from the commercial relationship, the customer waives their own jurisdiction and expressly submits to the courts and tribunals of A Coruña.
Sector Vending S.L.U and Distribución Mayorista reserve the right, at their discretion, to reject an order from any customer without the need to expressly justify such rejection.
For any questions or enquiries, you can contact our customer service team from 7:00 a.m. to 6:00 p.m., Monday to Friday, via email: clientes@distribucionmayorista.online or by phone at 900 820 056 or 699 906 273, also available via WhatsApp.
NOTE: Prices shown across the website are excluding VAT; VAT is applied at 4%, 10% or 21% of each product’s value as required by law once the purchase is made. Delivery times are estimated and are in no case binding for Distribución Mayorista.
